An Expert system solves problems that are normally solved by human experts. We believe that SERAPEUM is even better in the sense that the speed of responses is unmatched by a human being.
An expert system consists of a knowledge base of the domain, in our case tax law that draws both from public databases or private, reasoning mechanisms to apply knowledge to problems that are proposed mechanisms to explain the users the reasoning used when providing a response and mechanisms of learning and acquiring new knowledge. SERAPEUM also provides references to information that is based (whether Judgments, Legislation and Consultations resolved by the Director General).
To create a knowledge base is necessary to have at least one human expert's domain. In our case has been formed through questionnaires and experience accumulated over time of various professionals in tax law. Account Operators and Supervisor of equipment, support each response, especially to help to perfect SERAPEUM.
The knowledge representation mechanisms that can be found are: logic, nets, frames and rules. However, the most widely used is the right combination of frames and rules, which are actually used in our case.
To overcome the disadvantages that such a system can SERAPEUM, the service you are hiring is a combination of its own advantages (speed, amount of data accessed, homogenization of the responses to these problems, etc..) And the human factor. Account operators manage to understand the overall approach to the problem, allowing a more general approach to the question if required.
The maintenance equipment in turn has the dual task of keeping databases up to date in that part that is private and perfect functioning of the system as a whole. Use of SERAPEUM, for their ability to learn what becoming more expert.